Question 1

Is the monthly fee really all-in?

Accepted Answer

The package page shows starting prices. Your proposal and service agreement confirm the exact role, hours, services, price, and any exclusions before you commit.

Question 2

What's the contract length?

Accepted Answer

The service term, notice period, and cancellation rules are stated in the proposal and service agreement for your review before signing.

Question 3

Do you bill the VA directly or do I?

Accepted Answer

Helios confirms the billing arrangement in your proposal. You should rely on the signed agreement—not a website summary—for tax, contractor, or payment responsibilities.

Question 4

What does 'fully managed' actually mean?

Accepted Answer

Helios defines the role, sources and screens candidates, organizes onboarding, and keeps a recurring check-in rhythm. You still direct day-to-day priorities and approve access, work, and major decisions.

Question 5

What if my VA isn't a good fit?

Accepted Answer

Raise the issue with Helios. We document the concern, agree on the immediate plan, and—when replacement is appropriate—restart the search under the terms in your service agreement. Timing depends on the role and candidate availability.

Question 6

Can I talk to the VA directly?

Accepted Answer

Absolutely. They're embedded in your Slack/email and operate like a member of your team.

Question 7

How fast can I have someone working?

Accepted Answer

Timing depends on the role, schedule, screening requirements, and candidate availability. We confirm the expected search and kickoff timeline after discovery.

Question 8

Are VAs vetted for security & background?

Accepted Answer

Screening is matched to the role. We record the communication, skill, work-evidence, reference, identity, and agreement checks completed for each candidate so you can review what is—and is not—verified.

Question 9

What about my passwords and tools?

Accepted Answer

Use a password manager and role-based accounts wherever possible. During onboarding, you decide the minimum access needed and keep ownership of your systems and credentials.

Question 10

What hours do VAs work?

Accepted Answer

Most of our VAs work US business hours (Eastern, Central, Mountain, or Pacific). Specify your preferred timezone on the call.

Questions, answered.

Pricing & Contracts

Management & Replacement

Onboarding & Security

Still wondering?